Last Updated: October 2025

Welcome to Bookyourvet.com. This Privacy Policy is intended to inform you about how we collect, use, disclose, and safeguard your personal information when you use our website and related services, whether accessed through a computer, mobile device, or any other technology (collectively, the "Services"). By accessing or using the Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect:

We may collect various types of information, including but not limited to:

• Personal Information: Information collected such as your name, email address, phone number is required for User Profile creation and to find and book appointments. We do not disclose or share this information with third parties unless required by Federal and or State Laws. 
• Usage Data: Our security measures collects information about your interactions with the Platform, including your IP address, device type, browser type, operating system, and browsing patterns to maintain system integrity. 
• Location Information: In using the location option on our site, users can find veterinarians closest to the specified location. We want to assure our users that we do not track their geolocation information. Your privacy and security are important to us, and we strive to provide a transparent and user-friendly experience when finding veterinary care for your beloved pets
• Communications: When you contact us, we may collect information from your communication with us, including email correspondence and chat conversations.

2. How We Use Your Information:

We use your information for various purposes, including but not limited to:

• Providing and Improving Services: We use your information to operate, maintain, and enhance the Platform and Services.
• Communication: We may send you notifications, updates, and promotional materials related to the Services.
• Analytics: We analyze usage patterns to improve our Services, troubleshoot issues, and monitor trends.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information:

We are committed to safeguarding your personal information and limiting its sharing. We only share your information in the following circumstances:

• Veterinarians and Healthcare Providers: We may share your information with the veterinary clinics and healthcare providers you select to book appointments or seek services. This is necessary to facilitate your appointments and ensure that you receive appropriate care.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority. In cases involving legal matters or disputes, our legal team may access your information as required to address these issues. Bookyourvet.com does not sell or rent personal information to any third parties. Data is shared only as necessary to provide the Services or comply with legal requirements.

4. Legal Basis for Processing Information
We process your personal information only as permitted by applicable privacy laws, including the California Consumer Privacy Act (CCPA) and similar U.S. state laws. The legal bases include:

• To perform the services you request (appointment scheduling and communication).

• To comply with legal obligations.

• To improve our platform and maintain security.

• With your consent, for optional communications or promotions.

5. Your Privacy Rights (For U.S. Consumers)
Depending on your location, you may have the right to access, correct, or delete your personal information; opt out of data sharing; or request information about how your data is used. You may exercise these rights by using the Contact Us option with the subject line “Privacy Request.”

Rest assured that we do not share your information with any other third parties outside without your explicit consent. Your privacy and confidentiality are our top priorities.

If you have any concerns or questions about how your information is shared, please don't hesitate to Contact Us.

6. Your Choices:

You have the right to:

• Opt-Out: You can opt-out of receiving promotional communications from us by following the instructions in those communications.
• Delete Your Account: You can delete your account by using Contact Us.

7. Data Security:

We implement reasonable security measures to protect your information from unauthorized access, loss, misuse, or alteration. Bookyourvet.com relies on the security measures and protocols provided by our partners, including but not limited to hosting providers, payment processors, and data storage providers, to safeguard user data and maintain the security of our platform. While we make every effort to choose partners with robust security practices, we cannot guarantee or be held responsible for the security measures employed by these third-party partners. While we maintain commercially reasonable safeguards, no security system is impenetrable. Bookyourvet.com shall not be liable for unauthorized access resulting from factors beyond its reasonable control, including acts of third parties, system outages, or cyberattacks.

8. Children's Privacy:

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to this Privacy Policy:

We may update this Privacy Policy to reflect changes to our practices or for legal or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on the Platform.

10. Contact Us:

If you have any questions about this Privacy Policy, please Contact Us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. 

11. How We Use Cookies

We use cookies for various purposes, including:

• Essential Cookies: These cookies are necessary for the proper functioning of the Website and cannot be disabled in our systems. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling out forms. You can set your browser to block or alert you about these cookies, but some parts of the Website may not function correctly.

• Analytics and Performance Cookies: These cookies allow us to analyze how visitors use the Website, which helps us improve its performance. For example, they may track which pages are most frequently visited, the duration of visits, and the sources of traffic.

• Functionality Cookies: These cookies enable the Website to provide enhanced functionality and personalization. They may be set by us or third-party providers whose services we have added to our pages.

12. Your Cookie Choices

Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may impact your experience on the Website. 

• Browser Controls: You can manage your cookie preferences through your browser settings. For more information on how to do this, refer to your browser's help documentation.

• Cookie Consent Banner: When you first visit our Website, you will see a cookie consent banner that allows you to accept or decline non-essential cookies.

• Opt-Out Tools: You can also use third-party tools and services to opt out of certain cookies and tracking technologies. For example, you can visit the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out page.

13. More Information

If you have any questions about our Cookie Policy or privacy practices, please Contact Us.

14. Data Rentention and Deletion

We retain user and appointment information for up to five (5) years (Subject to change at any time with or without notice) following account deletion or appointment completion unless longer retention is required by law or requested by you in writing. After this period, information is securely deleted or anonymized.

14. Updates to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised policy will be posted on this page with an updated "Last Updated" date.

Please check this page periodically for any changes. Your continued use of the Website after the posting of changes constitutes your acceptance of those changes. By continuing to use our Website after the cookie consent banner appears, you consent to the use

of cookies as described in this Policy.